Page content

Covid-19: Current Information on the Coronavirus

Bundestheater-Holding

Coronavirus (SARS-CoV-2): Information for our visitors

Which general hygiene measures should be observed at the venue of the event?

  • Wash your hands regularly with soap or disinfect them using sanitizer
  • Do not touch your face, mouth, eyes and nose with your fingers
  • Avoid shaking hands and embracing others
  • Sneeze and cough into the crook of your elbow, or into a paper handkerchief and make sure to dispose of it afterwards
  • Maintain a distance of 1 metre between persons who do not live in the same household or do not belong to one and the same group of visitors while in the building
  • Please avoid using fans or the like – the event rooms will be ventilated in the best possible way and air-conditioned where possible

What is my responsibility as a visitor regarding COVID-19?

Attendance is at your own risk. Performances may only be attended if you are completely free of COVID-19 symptoms. Visitors showing COVID-19 symptoms will not be admitted to the venue or asked to leave, even when holding a valid ticket.

What should I observe when attending an event?

  • Bring along an official photo ID! All visitors are kindly requested to bring along their ID to the event. Only persons whose name is shown on the ticket are allowed to attend the event. Please keep your ID ready when entering the building.
  • On your ticket, you will find an entrance printed, which may differ depending on your seating area. Please use the designated entrance. Hand sanitizers are available at the entrances. Please head for your seat immediately and quickly after entering the building.
  • Please note that the entrance checks may take some time. Admission to the building generally starts 1 hour before curtain time. At some locations, admission times may vary.
  • Please bring along a mask (mouth-nose cover)! You must wear a mask throughout your whole visit, also during the performance.
  • Please use only the seat allocated to you! You are not allowed to change your seat.
  • At the end of the performance, please head for the cloakrooms immediately and then take the same exit you used to enter the building.

 Do I have to wear a mask (mouth-nose cover)?  

You are obliged to wear a mask throughout your whole visit, also during the performance.

 What is the situation concerning cloakrooms and toilets?

Additional hygiene and precautionary measures also apply to cloakrooms and sanitary facilities. Please keep a distance of 1 metre and wear a mouth-nose cover when queuing. Hand sanitizers are available in the cloakrooms and sanitary facilities. The ushers will check compliance with distancing rules in these areas. Please follow their directions at all times.

 Will there be intermissions?

Yes, Austrian Federal Theatres performances will have intermissions.

 Will there be any catering during intermissions?

No, due to the COVID regulations the catering areas must remain closed.

“Bravo calls” in times of COVID-19?

No matter how hard it is: please express your enthusiasm exclusively by clapping as loudly as possible.

What changes are there regarding ticket sales?

Following official instructions, all tickets must be personalised and complete with contact details. Unfortunately, we cannot issue tickets without contact details. A performance can only be attended by the person whose name is printed on the ticket. You are welcome to buy tickets for yourself and those accompanying you together. Please provide the name and contact details (e-mail address, telephone number or address) for all accompanying persons. It is your responsibility to obtain prior consent from your accompanying persons to provide their contact details.

Under the COVID regulations it is not possible to pass on tickets, unless the personalization is changed. If you have print@home tickets, you can make this change yourself online (on the website of the respective theatre, i.e. wiener-staatsoper.at, burgtheater.at or volksoper.at or on culturall.com). Personalization can be changed at the Bundestheater box offices up to 1 day before the performance.

Why are tickets personalised?

All admission tickets are personalized without exception and the name of each visitor is printed on the ticket to enable quick tracing in case of a suspected COVID infection. The buyer must obtain prior consent to the disclosure of the data from the persons concerned. Unfortunately, we cannot issue tickets without contact details. For the authorities to be able to contact you if and when necessary, each visitor must indicate their telephone number and/or e-mail address for each seat when buying a ticket. The collected data will be passed on to third parties only if requested by the authorities. 

A performance can only be attended by the person whose name is printed on the ticket. A photo ID must be presented to the ushers without being asked when entering the venue.

Am I allowed to pass on my ticket?

Under the COVID regulations it is not possible to pass on tickets, unless the personalization is changed. If you have print@home tickets, you can make this change yourself online (on the website of the respective theatre, i.e. wiener-staatsoper.at, burgtheater.at or volksoper.at or on culturall.com). Personalization can be changed at the Bundestheater box offices up to 1 day before the performance.

Tickets must not be resold for commercial purposes without the permission of the organizer. In the case of an approved commercial resale, the name, e-mail address and/or telephone number of the visitor must be indicated for each seat, and one seat must be left empty between groups of visitors.

 What about seating arrangements?

Seats are allocated in accordance with the legal requirements, i.e. so that there is always an empty seat between groups of visitors. Please use only the seat which has been assigned to you. Directions by the ushers be must be complied with at all times.

All theatres offer fixed seating only. Standing room will not be available until further notice under the COVID regulations.

When booking a wheelchair seat, please indicate whether a seat in the immediate vicinity is required for an accompanying person.

Will I be refunded if a performance is cancelled?

If a performance has to be cancelled due to COVID-19, customers will be refunded the full ticket price, or on a pro-rata basis if a performance has to be terminated early. Tickets may also be reimbursed as vouchers. Any further claims are at any rate precluded. 

 What if I cannot attend the performance?

All ticket orders and sales are binding in every respect.

If you are unable to attend a performance due to measures imposed by the authorities in connection with the COVID-19 pandemic, the ticket price will be refunded upon presentation of official proof up until one day before the performance at the latest.

If you are unable to attend a performance due to a travel warning please refer to the AGBs COVID 19.

The following applies to the use of our sale or return regime: only the entire transaction but not individual tickets are eligible for sale or return. Special-order tickets of subscribers of the Vienna State Opera are not eligible for sale or return.

Will I be refunded if the cast, the programme or the starting time is changed due to COVID-19?

Changes of the cast, the programme or the starting time due to COVID-19 do not entitle you to return your tickets. In the event of changes, ticket buyers will be informed by the theatres of Austrian Federal Theatres if possible.

In any case, it is your own responsibility to inform yourself about the latest developments on the websites of the theatres (wiener-staatsoper.at, burgtheater.at, volksoper.at). 

What should I do in case of a suspected COVID-19 infection?

A doctor will be on site during the performance who can be contacted by the ushers for you.

If you suspect that you or someone close to you may have acquired a COVID infection during the relevant period after the performance, please call the health hotline immediately at 1450 from anywhere in Austria. Outside Austria, please contact the competent health authority.

What happens in case of a positive test?

If anyone has been tested positively for COVID-19, the contacts of that person will be traced in consultation with the competent authorities through follow-up of the personalized tickets. At the request of the authorities, Austrian Federal Theatres are obliged to pass on the contact data of visitors to the competent authorities for contact person tracing.